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    Enterprise Communications Portfolio

    Enterprise Communications
    on One AI-Native Platform

    Customer engagement, programmable communications, secure voice infrastructure and enterprise collaboration delivered through one AI Control Fabric.

    Enterprise communications platform showing laptop dashboard, smartphone, headset and chat interface

    HookZ CX

    CCaaS

    Cloud and On-Prem Contact Center

    AI-powered omnichannel contact center that transforms customer experience with intelligent routing, real-time analytics, and agent copilot capabilities.

    40% faster resolution times
    25% improvement in CSAT scores
    Single pane of glass for all channels

    Omnichannel Conversations

    Voice, chat, email, SMS, WhatsApp, and social media in one unified platform

    AI-Agent Copilot

    Real-time AI assistance for agents with suggested responses and sentiment analysis

    Customer Insights

    Deep analytics and reporting with predictive customer behavior modeling

    Quality Management

    Automated call scoring, coaching tools, and performance dashboards

    HookZ Connect

    CPaaS

    Communications Platform

    Developer-friendly APIs and low-code tools to embed communications capabilities into any application with AI-powered messaging and automation.

    99.99% uptime SLA
    Global carrier network
    Pay-as-you-go pricing

    APIs & Low-Code

    RESTful APIs and visual builders for rapid integration

    AI Messaging & Chatbots

    Conversational AI with natural language processing

    SMS, Voice, WhatsApp

    Global reach with carrier-grade reliability

    Enterprise Security

    End-to-end encryption and compliance certifications

    HookZ Voice Edge

    SBCaaS

    Ai Voice Fabric for SIP, SBC and DID Numbers

    Enterprise voice infrastructure for Microsoft Teams, UC platforms, Cloud Telephony, Contact centres and Carrier interconnects.

    Fraud protection built-in
    HD voice quality
    Seamless UC integration

    Intelligent SBC

    AI-enhanced session border control with threat detection

    SIP / Number Management

    Global DID inventory with porting and provisioning

    Carrier Integrations

    Pre-built integrations with tier-1 carriers worldwide

    Voice Analytics

    Real-time call quality monitoring and optimization

    HookZ Meet

    Video

    Video Conferencing

    Enterprise-grade video conferencing that works on any device, anytime. Crystal-clear meetings with AI-powered features for enhanced collaboration and productivity.

    Join from any device in seconds
    AI-powered meeting notes
    Enterprise-grade security

    HD Video & Audio

    Crystal-clear video with noise cancellation and virtual backgrounds

    Any Device, Anytime

    Seamless experience across desktop, mobile, and room systems

    AI Meeting Assistant

    Real-time transcription, meeting summaries, and action items

    Calendar Integration

    Native integration with Outlook, Google Calendar, and Teams

    Enterprise Communications FAQ

    Common questions about HookZ communications products

    Explore the connected platform

    Industry solutions for contact centre and voice

    Validated communications deployments by sector and use case.

    Edge cloud for local voice and AI processing

    Keep media, AI inference and survivability close to each site.

    Private cloud to host communications workloads

    Run CX and Voice Edge on HookZ CoreX instead of legacy virtualisation.

    Ready to Transform Your Communications?

    Join enterprises worldwide who have unified their communications stack with HookZ.